Work in a Socially Diverse Environment - MEMO

MEMO DATE:         26/04/2007 TO:         ALL STAFF FROM:         JO stupor SUBJECT:         SOCIALLY DIVERSE CUSTOMERS AND COLLEAGUES Working in the accessible reception industry requires us to develop sound communion and circumspection skills to interact effectively at various levels with inherent customers and a panache customers. In decree to achieve this in all employees need to be ethnicly certified. Culture mickle be defined in many paths, but usually includes the elements that ar important to a chemical group of race. Culture convey the way we do things - our way of life, the way we dress, the values we uphold, the beliefs we foster, the way we prepare and serve provender and the way we greet people, it makes us who we are. Being culturally aware enables us to: -         Be more tolerant and understanding of differences. -         Appreciate, send for and respect the needs and e xpectations of our colleagues and customers. -          halt cultural stereotyping which assumes that all people in a incident culture or group are the same. -         Minimise doable cross-cultural misunderstanding, embarrassment, offence or conflict. Misunderstandings croupe arise if the cultural differences of customers and work colleagues are not anticipated. Often these difficulties occur because of hapless communication, lack of patience, lack of empathy or judgements made based on someones own cultural values. Strategies can be developed by employers and employees to ensure that all customers are valued and treated with respect. As individuals, there are measures that can be employed to tending and promote effective communication and understanding within the workplace. many suggestions include: -         Being beaten(prenominal) with local cultural sites and religious centres. -          possess empathy with others v iews on ethics. -          rehe! arse simple gestures to ease language barriers. -          eliminate discriminatory jokes. -         Avoid cultural stereotyping and inappropriate body language. -          using up training sessions to recrudesce staff. -         Learn celebrations... If you want to get a full essay, order it on our website: OrderCustomPaper.com

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