Bad news or refusal letter Essay Example for Free

Bad news or refusal letter riseOn behalf of BD Small Appliances, I would like to thank you for purchasing the Moulinex Soft Crunch Toaster Oven coating April 3, 2007. At BD Small appliances, we value customer satisfaction over anything else. We also take pride in providing quality assurance certified appliances to all out clients and do our best to offer the best aft(prenominal) sales service in the market today through our pickingal extended warranty offer. nether the extended warranty offer, any appliance bought from our store carries an extended 2- family warranty on parts for pulverisation defective appliances as well as free cover and service covering the first course of instruction of acquire. The extended warranty also comes with an option to replace the defective unit upon the request of the client. No questions asked. Unfortunately, your purchase is unaccompanied covered by the regular warranty of the toaster that is good for only one year and covers only factor y defects. The problem with your toaster stems from client misuse. Our company technician found a substance quasi(prenominal) to melted butter and an unidentifiable sticky substance covering the heating coils. This is what caused the toaster to break down.I also atone to inform you that because the defect of the toaster is does not stem from the factory production, the only option we can offer you is a repair of the item. The cost of the repair will be $47. 00, while a new toaster will cost $50. 00. As I explained above, the toaster is not covered by the extended warranty that would adjudge allowed us to replace the toaster free of charge instead of repairing it. This is wherefore we cannot accommodate your request for a brand new Moulinex Soft Crunch Toaster. I also regret to inform you that our return and refund policy only covers items purchased within 7 days.Refunds are also only done in the event of a factory defect. We would therefore like you to consider the 2 former(a) o ptions available to you, that is you may pay for the repair of the item or purchase a new one. timber free to contact me at my direct number indicated at the end of this letter once you have made your decision or if you need further clarifications regarding this letter. I will be happy to hash out with you at your convenience. Our company wishes we could do more for you to make up for the lost appliance so divert accept the discount coupon worth $5.00 attached to this letter to help towards the purchase or repair of the your item. This has been a very difficult decision for our company to arrive at. I would have liked to crease company policy for you and give you a new toaster if it were possible for me to do so. I trust that this incident will not become a deterrent that will stop you from making prospective purchases at BD Small Appliances. Sincerely, Nicole Bridgford Customer Service Representative Contact Number 551-429876 (Office Hours Only).